Cancellation & Refund Policy

Last updated on Dec 21st 2023

At BOMBAY LEGAL TECHNOLOGY SOLUTIONS LLP, we are dedicated to delivering exceptional services in the field of Will making. We understand that situations may arise where you need to cancel an order or request a refund. To provide clarity and transparency, we have established the following cancellation and refund policy to address your requirements:

Cancellation Requests:

Cancellations will be considered only if the request is made within 1 hour from payment on the website or receiving questionnaire responses, whichever is earlier.
Please note that if your order has already been communicated to vendors or merchants, and they have initiated the process of providing the requested services, we may not be able to accommodate your cancellation request.
No refund will be issued if a customer call with the vendor/merchant has been set up.

Exclusions:

We regret to inform you that we cannot accept cancellation requests for shipped documents.
However, if you receive a product or service and find its quality to be subpar or not as expected, we may assess the situation and consider options such as a refund or replacement, subject to our assessment.

Reporting Poor Service Quality:

If you experience poor service quality, please report the issue promptly to our Customer Service team.
We will proceed with your request after the merchant has confirmed and verified the issue on their end.
Such reports should be made within the same day of receiving the products or services.

Product Discrepancies:

If you believe that the product or service received does not align with what was displayed on our website or does not meet your expectations, please notify our customer service team within the same day of product receipt.
Our Customer Service Team is committed to thoroughly reviewing your complaint and making an appropriate decision.

Service Delay Claims:

For products or services that come with a time guarantee of service delivery, any issues or complaints should be directed to our dedicated Customer Service team.
We are fully committed to resolving issues to the customer's satisfaction and ensuring that the guaranteed service is provided within the specified timeframe.

Refund Processing:

If a refund is approved by BOMBAY LEGAL TECHNOLOGY SOLUTIONS LLP, please allow 6-8 days for the refund to be processed and credited to your original payment method.

We are committed to providing excellent customer service and will make every effort to address your concerns within the framework of this policy. If you have any questions or require further assistance regarding cancellations or refunds, please do not hesitate to contact our Customer Service team. Your satisfaction is our utmost priority, and we sincerely appreciate your trust in our Will making services.

Thank you for choosing BOMBAY LEGAL TECHNOLOGY SOLUTIONS LLP.